Confidence vs Arrogance:
Firstly, I will go through the definition of what confidence and arrogance mean.
Confidence is being sure/certain about your abilities/capabilities and will show in how we handle either certain situations responsibly and respectfully followed by our actions and also towards others. You will notice that the Cambridge Dictionary (see link) describes the word confidence slightly differently from our definition. We use the word confidence here as a form of self-reflection. Only when there is confidence in others/situations can we talk of trusting others/situations, and does not imply by default.
Arrogance is a form of confidence that portrays and reflects indecent and demeaning behaviors (verbally and non-verbally) in handling certain situations and towards others. Moreover, this particular definition is being described as overly confident (see link) as that might be what they are showing off, yet (scientific) studies show that arrogance reflects low confidence/insecurity. The need or desire of putting themselves on a pedestal. In contrast to an actual confident individual that does not because their behaviors and actions speak for themselves and do not need attention/validation from others.
We have listed an overview of behaviorism that we observe and experience with confidence and arrogance.
We could add much more behaviorism to both lists; however, I would like to list these as the most important behaviorism impacting and influencing the business environment.
Confidence exudes compatibility and reassurance of a being or state of mind. Whereas, arrogance exudes, ‘I am above all and rules do not apply to me’. Confidence is giving the right example, supporting career development & growth, and exuding a level of Leadership. Arrogance creates a toxic working environment and stagnation in career and growth (to themselves or others) which leads to a higher staff turnover.
Therefore, choose and exude wisely.